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Duke energy does it again...........

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Duke energy does it again........... Empty Duke energy does it again...........

Post by Bill Cahill on Mon Sep 21, 2015 10:53 am

I have a wall high powered 240 volt air conditioner in my living room.
I have Duke Energy as my electric provider. I have inside insurance with them that I pay every month.
Last night the entire area suffered several power failures, and, surges at 10:30 pm. My air conditioner was o, as well as my tv.
Everything seemed o.k., except, at five o'clock this morning, I was freezing. I couldn't understand why.. I turned up the temperature on the computer remote control. It beeped several times, so, I know the remote isn't the culprit. At seven o'clock I was still freezing. I turned off the air conditioner. The blower shut off. However, the compresser wouldn't, and, was vibrating loudly. It was shaking the walls. I hit the emergency cut off button on the plug. It cut back on, but, it was silent. I turned on the air conditionne with the remote.. The blower came on. I shut it back off. It was silent. I went to the bathroom. I heard something loud come back on, and, came out to the living romm. The compressor was back on, Making a horrible racket. I hit the emergency button on the plug, again. After re setting,, the compressor came back on making a horrible racket.
I unplugged the machine. I called Duked Energy thinking they would cover this since I pay their insurance, and, it was their line surges that caused this. There was no rain, no storm.

They gave me a claim number, and, said it would take at least five days to to get a response. They gave me another number to call that ended up being a medical insurance company in Texas.
I called the main power phone number to complain about this. They now say their insurance doesn't cover what happens to appliances.My living room smells like something electrical burnt. It's going up to 91degrees F today, and, I'm screwed. Help!!!!!!!

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Post by Wildcat445 on Mon Sep 21, 2015 1:11 pm

I'm not familiar with insurance by the electric company. What do they cover, exactly? I could not imagine that they would cover appliances. My homeowner's insurance covered our electric range and refrigerator computers that were fried by a power surge several years ago. When I rewired this house, I put a surge protector on the power supply before it enters the house. Our power company requires this, along with a disconnect box for a portable generator. It sounds to me like something went wrong in the air conditioner. Maybe the thermostat? It sounds to me like the compressor is running, but the blower is not (?) That would cause the compressor and evaporator to ice up, maybe even stop oil flow to the compressor, causing all the noise. If your air conditioner is new enough, it might have a control module (computer) that got fried by a power surge. You may have to get an HVAC guy out to have a look-see to advise you better. Good luck, Bill.

WC

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Post by Greg Davis on Mon Sep 21, 2015 2:05 pm

Not sure what your living or health situation is, Bill, so I am not sure how to advise you.

If it was me, I'd consider amending/cancelling the policy with Duke Energy if it doesn't cover what you need it to cover.

My next call would be to an HVAC specialist to get the problem diagnosed.

If you want to look into a DIY solution, seek out the source of the burnt smell and see if there is a capacitor that is obviously blown or a wire that got fried. However, even if this IS the problem, even the parts to fix an AC compressor can be VERY expensive. I had some work done on my compressor about 3 months ago and a replacement capacitor was $250.

- Greg
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Post by Wildcat445 on Mon Sep 21, 2015 2:09 pm

I Googled Duke Energy.  I had never heard of them before, but they are a big outfit, apparently.  They offer about four different consumer "protection" plans, and each of them have three or four choices.  "Outdoor Lighting", "Home Protection", "Surge Protection", and "Duke Energy Connection" (bundling) plans.  I would say it depends on which plan you have whether it will do you any good or not.  One could probably save the money they charge each month and have enough laid by to just pay out of pocket for any needed repairs.  Perhaps if you could tell us what plan you have, we might be able to figure out what it is that it will allegedly cover.  Good luck, Bill.

WC

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Post by Wildcat445 on Mon Sep 21, 2015 5:41 pm

I have read about the coverage on the different protection plans offered by Duke.  Only one mentions appliances.  The surge protection "provides help with protecting your refrigerator, HVAC and washer and dryer from surges."  None of the protection plans mention that they will help with the repair of appliances damaged by a power surge.  The surge protector they want $6.99 a month for cost me less than $200 when I rewired my house in 2009.  At $84 a year, my system has paid for itself almost three times.  One plan provides for up to $1000 in costs to repair inside wiring and another provides up to $2000 for the same thing.  All for something like $5 a month.  That's a lot of money for not much coverage.  That money will not buy much in the way of services of a professional electrician.  It provides for water heater protection.  Big deal.  I can get a new water heater and put it in myself for less than $500.  How will a power surge totally wreck a water heater?  A couple elements are like $25.  Unless you have a plan not mentioned on their website, you may be on your own getting your air conditioner fixed, Bill.  I'm sorry for your trouble.  As Greg mentioned above, I would cancel the protection plan you have now.  I'm not a fan of home warranties or extended warranties or protection plans.  

Your best bet may to be having an HVAC technician troubleshoot your system and try to determine whether a power surge knocked out your air conditioner or if a fault internal to the unit is to blame. If he can document a power surge as the culprit, you might contact your homeowner's insurance carrier to see if they could provide any help. Good luck.

WC

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Post by jerryhawthorne on Mon Sep 21, 2015 8:41 pm

Bill, you have no luck at all. For the time being, go to a mall and find an A/C cool place, take a book and relax and read until the temp goes down. Cool
Stay cool, Jerry

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Post by scottb on Mon Sep 21, 2015 9:48 pm

Bill, I am sorry this happened to you!! My opinion is most of those fly by night home warranties are a scam.
They make more profit there than selling you power. Your house insurance should cover the cost, but if you have a 700 dollar AC unit and a 1 thousand dollar deductible, you pay.
My advise to you is first file a complaint with the Florida State Attorney General. That way you know the dealings will be fair. If you had surges that caused trouble then it happened to others. If I were in your shoes, I would by a 79 dollar 6Kbtu unit and install in the bedroom. At least you would have relief. I have done that myself so I could sleep.

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Post by Wildcat445 on Wed Sep 23, 2015 9:11 pm

What ever happened with this, Bill? Did you get your air conditioner going again?

WC

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Post by Bill Cahill on Thu Sep 24, 2015 12:46 pm

NO. It has been taken in to the repair shop. The mother board is fried.

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Post by 75X11 on Thu Sep 24, 2015 3:02 pm

The only coverage I have seen with the utility provided surge protector devices have been by the surge protector manufacturer, Tripp Lite. They had an ad that they would warrant repairs on any protected appliances. the utilities in Indiana, Michigan and Georgia where I live now offer these devices, but I have yet to see any of the utilities warrant any systems themselves. If you have one of these surge protectors, contact the manufacturer. You might be eligible for reimbursement.
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Post by Bill Cahill on Thu Sep 24, 2015 3:08 pm

No, I don't have one.

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Post by 75X11 on Thu Sep 24, 2015 3:12 pm

They are worth having. They ain't real cheap, But you should get the Tripp Lite brand, I have seen too many horror stories complete with pics of the cheaper units burning out violently. You could get a unit to protect your more exposed appliances.
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Post by Bill Cahill on Thu Sep 24, 2015 3:17 pm

Someone I know had one installed by our power company twenty years ago. Nearly burned his house down.

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Post by Wildcat445 on Thu Sep 24, 2015 7:35 pm

I believe mine to be a Square D.  It is required by our power company whenever the meter is changed.  Mine is in a box on the side of the house, between the meter and the breaker box.  I haven't had any experience with a surge protector before I put this one in, and have not had problems related to a power surge since I installed it.

I hope it all works out well for you, Bill.

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